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Unread 14 Jul 2005, 15:21   #1
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so I just got my laptop back from novatech

It kept blue screening and then just died. They've replaced the ram and the hdd and just now it gave me a BSOD saying MACHINE_CHECK_EXCEPTION.
should I get back to them and complain or what?
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Unread 14 Jul 2005, 17:23   #2
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Re: so I just got my laptop back from novatech

Yes.
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Unread 14 Jul 2005, 18:56   #3
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Re: so I just got my laptop back from novatech

If you've done nothing to it since getting it back (i.e. not installed any software, changed any settings, etc) then yes, immediately phone them back. If you've done various things to it then they'll probably ask you to retore it back to factory settings before doing anything. Most places soak test the machines overnight to test for any problems before returning it.
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Unread 15 Jul 2005, 09:10   #4
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Re: so I just got my laptop back from novatech

Microsoft have a KB articele about it here:

http://support.microsoft.com/default...b;en-us;329284

What does the full message say including error codes and such?
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Unread 15 Jul 2005, 13:51   #5
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Re: so I just got my laptop back from novatech

I think its likely to be some poker software called poker mountain, as it hasn't happened since and that was the only thing running.
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Unread 18 Jul 2005, 23:37   #6
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Re: so I just got my laptop back from novatech

try going into the BIOS and reset defaults, change boot sequence to cd first and repair/reinstall windows, tis a pain, but sounds like you lost everything on your HDD anyway. Or plug the HDD into a PC [you might need a 2.5 to 3.5" IDE adapter, they are quite cheap or SATA equivalent] and scan fo virus etc.
damn poker :-p
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