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10 Jun 2003, 07:48
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#101
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The [Fury] of the [z0r]
Join Date: May 2002
Posts: 130
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Hey lesh...
Quote:
Originally posted by Leshy
Jolt aren't just the Planetarion provider. They are the Planetarion owners.
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So then saying "the servers going down is Jolt's fault" is no excuse.
Quote:
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Originally posted by Leshy Spinner & Fudge didn't 'put' the machine in the UK. Jolt is the Planetarion owner and hosts the game on their machines in the UK. Spinner & Fudge live in Norway and are employed by Jolt
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Seems like poor planning on their part then.
Jolt _is_ Planetarion.
You can't say "Jolt's servers died, its not our fault, we're doing the best we can". Pointing fingers is NOT an excuse for a failed service.
Stop insulting our intelligence. The correct response:
"Sorry about the downtime, its our fault, the servers died, and since we only recently moved the servers to the new facility in the UK, and we still don't have a mechanism in place to allow for easy remote administration.
Additionally, the only person in the universe who can rollback ticks was on vacation, and before he left, he faiiled to teach anyone else how to do it.
Please accept our sincere apologies. We will try to improve our setup such that this will hopefully never happen again. Anyone who was adversely affected, and feels they have suffered irreperable harm to their planet can contact [email protected] to receive your free credit for next round"
If you guys had done something along those lines, this thread would never even have existed.
Admit when you fail, and suck it up. Treat your customers with some respect. Its really not that hard.
-whoop
__________________
<@whoop> it was zik pds too...
<@Sugar> zik pds kicks ass
<@whoop> yeah
<@whoop> I know
#milo
Last edited by whoop; 10 Jun 2003 at 07:53.
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10 Jun 2003, 12:37
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#102
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Let battle commence
Join Date: Feb 2002
Location: England
Posts: 732
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thing is whoop, u probably don't realise as much from being on a 'users side' but IF something like that was said, HOW Many people would try to get something for nothing.
"i lost all my fleet" says X to support@ refund me now"
__________________
Mit
http://tim.igoe.me.uk - Development Blog
Whats on TV now - UK TV Guide
<Mendosa> mit is a cute cudlly toy that will be in the shops by christmas
<mig-work> ur now my eternal fav pa god
<Squiz> i name thee, Sir Mit
<Zeus> u my friend are a true gamer  I knew u were
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10 Jun 2003, 16:44
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#103
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etc.
Join Date: Mar 2001
Location: Taken.
Posts: 1,602
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Quote:
Originally posted by pablissimo
PA Team do a very good job considering, as Jacksey has said, most of them are entirely unpaid. Their problem is that they can only work with the information they're given, and assuming they are representing Spinner-et-al who are on the payroll, they should be given a corporate line to follow so to speak.
That means properly outlined procedures, properly defined roles and properly defined responsibilities.
PA Team are free of blame on this occassion imo.
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__________________
10/20/04 <Dinoman> babies are like a online game... u wery soon get lack of sleep... and u try give em diffrent skills... it allso kills ur social life
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10 Jun 2003, 17:15
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#104
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The [Fury] of the [z0r]
Join Date: May 2002
Posts: 130
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Quote:
Originally posted by Mit
thing is whoop, u probably don't realise as much from being on a 'users side' but IF something like that was said, HOW Many people would try to get something for nothing.
"i lost all my fleet" says X to support@ refund me now"
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I agree, there will be lots of whinging, but at the same time, surely you realize that if someone loses their entire fleet because (for example) the ticks stop for 5 hours, and then ticks 3 times in 4 minutes, then perhaps they do deserve something.
Don't give refunds - give credits for the next game. There are many businesses that use this model today.
Tell them "you can accept your losses, or we can give you a credit for next round, but your current planet will be closed"
Most will keep playing, but this way when they whinge, you can tell them to STFU, which you can't right now.
-whoop
__________________
<@whoop> it was zik pds too...
<@Sugar> zik pds kicks ass
<@whoop> yeah
<@whoop> I know
#milo
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10 Jun 2003, 18:03
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#105
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Idle Git
Join Date: Aug 2001
Location: Wandering
Posts: 1,550
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Quote:
Originally posted by Mit
thing is whoop, u probably don't realise as much from being on a 'users side' but IF something like that was said, HOW Many people would try to get something for nothing.
"i lost all my fleet" says X to support@ refund me now"
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The apology, explanation and promise of prevention in the future would be enough, and also, a MAJOR leap forward from the crap we currently see spewed out
__________________
Here we go again....
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10 Jun 2003, 18:08
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#106
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Love's Sweet Exile
Join Date: May 2001
Location: Living on a Stair (Now Sword-less)
Posts: 2,371
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The portal has the first 2 of those...
__________________
--SYMM--
Ba Ba Ti Ki Di Do
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10 Jun 2003, 19:09
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#107
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Slightly different.....
Join Date: Mar 2003
Posts: 48
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Quote:
Originally posted by Mit
thing is whoop, u probably don't realise as much from being on a 'users side' but IF something like that was said, HOW Many people would try to get something for nothing.
"i lost all my fleet" says X to support@ refund me now"
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And damn right they would be too... if the servers have issues and someone looses fleet because of it they are entitled to a refund of some kind... morally at least....
Just the same as if a telephone provider fails to provide a service they are liable for financial renumeration.
There is no escaping this .. just in this case people say "its just a game"
How many people DONT demand refunds when a football match is called off due to lighting failures ?
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10 Jun 2003, 19:12
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#108
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Slightly different.....
Join Date: Mar 2003
Posts: 48
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Quote:
Originally posted by Leshy
Neither SimTech nor the User Agreement are illegal in any way.
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I never said simtech was.... my point was and still is that is simtech IS jolt then jolt are liable through association to the creditors of PA in this case paying users.
A contract is NOT legal if it attempts to nullify ones statetory rights. Unless there is a line saying "statetory purchasing rights not effected" they ARE illegal. I wonder how much this T&C has been looked at. Perhaps I will draw it to someones attention.
Quote:
Correct me if I'm wrong, but unless you agree to the EULA, you can't play. So the choice already is "agree or don't play". 
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Thats what i said.... learn to read please. I stated that was the choice.
My poist said it would be nice to have an alternative, but such is the problem when they hold a monopoly over a community and have contracts which nobody challanges.
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10 Jun 2003, 19:18
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#109
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Slightly different.....
Join Date: Mar 2003
Posts: 48
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12. WE PROVIDE THE ACCOUNT, THE GAME AND ALL OTHER SERVICES "AS IS." WE
AND OUR SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OR CONDITIONS OF
ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Without limiting the foregoing, we do
not ensure continuous, error-free or secure operation of the Game or
your Account. Some states / countries do not allow the disclaimer of
implied warranties, so the foregoing disclaimer may not apply to you.
^^ interesting, so if anyone lives in a state / country where the nullification of standard rights does not apply then taking sh*t of pa doesnt have to suffered.
As i said leshy... not illegal.... but certainly not as concrete as they would like everyone to believe.
In the UK at least.. last time i checked nullification of statutory rights for a company based in mainland britain was not allowed ? anyone know if this is still the case ?
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10 Jun 2003, 19:40
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#110
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Xenoc
Join Date: Feb 2001
Location: Great Britain
Posts: 297
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I believe common practice is nullification of the purchase with a proportional refund.
So if 2/3 through the round there is a major outage, and you actually manage to find a lawyer willing to threaten taking them to court, the best you can hope for is to get back 1/3 of what you paid and your PA account is deleted...
As for r9.5 which nobody has paid for...
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10 Jun 2003, 19:52
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#111
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Idle Git
Join Date: Aug 2001
Location: Wandering
Posts: 1,550
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Quote:
Originally posted by Leshy
Neither SimTech nor the User Agreement are illegal in any way.
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Except maybe that neither Jolt or a company called Simtech that is based in the same county as Jolt are on the data protection register. Dunno if this is a problem or not as I am no expert, but I would have thought they should be there
__________________
Here we go again....
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11 Jun 2003, 03:20
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#112
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Eclipse High Command
Join Date: Jun 2001
Location: Eclipse
Posts: 1,144
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i will dedicate this link to Spinner, the pacrew and especially MIT who tells us all what a stupid complaining bunch of idiots we are, to dumb to just shutup and admire them for failing and lying to us.
http://us.st5.yimg.com/store4.yimg.c...s_1737_8782972
Imagination was given to man to compensate him for what he isn't. A sense of humor was provided to console him for what he is.
--Horace Walpole English novelist
__________________
We fight together,
We win together,
or we die together.
-T&P slogan
Focht
T&P HC
Fury Exec
Eclipse CEO
Stan's muppet
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11 Jun 2003, 03:27
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#113
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Spastic Drivel!
Join Date: Nov 2001
Location: BloodFlower Village
Posts: 313
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That was saturday right? Where I lost half of my fleet 'coz that ticker still pushes through. Liars! 
__________________
Amnesty International || Band Aid
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11 Jun 2003, 03:46
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#114
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The Twilight of the Gods
Join Date: Jan 2001
Posts: 23,481
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Quote:
Originally posted by whoop
I agree, there will be lots of whinging, but at the same time, surely you realize that if someone loses their entire fleet because (for example) the ticks stop for 5 hours, and then ticks 3 times in 4 minutes, then perhaps they do deserve something.
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Which hasn't happened...?
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11 Jun 2003, 03:48
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#115
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The Twilight of the Gods
Join Date: Jan 2001
Posts: 23,481
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Quote:
Originally posted by Razorback
i will dedicate this link to Spinner, the pacrew and especially MIT who tells us all what a stupid complaining bunch of idiots we are, to dumb to just shutup and admire them for failing and lying to us.
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PATeam didn't lie to you, counting the paid employees (creators) as a seperate entity.
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11 Jun 2003, 12:44
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#116
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Idle Git
Join Date: Aug 2001
Location: Wandering
Posts: 1,550
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Quote:
Originally posted by MrL_JaKiri
PATeam didn't lie to you, counting the paid employees (creators) as a seperate entity.
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They did to me, I asked if the ticker had been stopped because when the game came back up, it seemd like it hadn't, and I was told by a certain PA team member:
"Don't be stupid, of course it has been stopped, you are imagining it"
I don't think it takes a genius to work out that is a lie.
__________________
Here we go again....
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