Planetarion Forums

CoD · 4 Oct 2004, 12:31

I think I read something about them on here before
but basically my contracts meant to be 100 free txts and 100 mins free calls, any time, any network

all started off well but now they are charging me for all calls made on top of the monthly charge.

Basic contract costs £25, then I get charged £26 +VAT for 25 mins calls?

I emailed them, but I'll prob have to ring them and ask them what the hell they r doing.

Oh and all calls were to landlines/mobiles .

help?

Knight Theamion · 4 Oct 2004, 12:35

*paging Zeus to thread 180581*

*paging Zeus to thread 180581*

(although he doesnt work there anymore)

LHC · 4 Oct 2004, 16:22

Apparently O2's PAYG service is having problems too, in that people are topping up their phones and then not receiving any credit. This may or may not be related.

A2 · 4 Oct 2004, 18:38

Quote:

Originally Posted by LHC

Apparently O2's PAYG service is having problems too, in that people are topping up their phones and then not receiving any credit. This may or may not be related.

Yes - O2's system in broken atm for that. Customers who topped up over the weekend (note, this affects both the scratch cards and the swipe e-topup) should recieve an SMS about the delay, and will recieve credit in the next 24-48 hours. If you haven't got it by about Tuesday evening / Wednesday morning you need to contact them, and the best way is probably to dial the number you'd use to topup from a scratchcard.

richardeames · 4 Oct 2004, 21:07

COD, there's a reason why I left o2 and am now on 3. Guess what the reason is? Bad billing and 50p per min helpline.

CoD · 5 Oct 2004, 10:49

Yeh, like those calls were meant to be free, even if they werent what compay charges £1 a min to landlines/other UK mobiles ???

Oh and yeh their email addy on the phone bill doesnt work, guess i'll have to ring them then,..