The correct e-mail address if yo prefer that method to #support is
[email protected] (I have edited alch's post to prevent confusion.
In order to discuss your case you will need the case-id number, which will have been e-mailed to all the connected accounts.
#support is the best way to deal with i, rather than by e-mail.
Unless you have taken more than 7 days to notice the e-mail saying you have been closed, then your accounts are still present in the universe. If you have taken more than 7 days to notice, then your accounts have probably been deleted as the appeals period (which is set to 7 days - to prevent closed inactives filling up the universe) has expired.
If there are multiple accounts accessing the game from the same location, then you are strongly advised to read the FAQ answer that Fyodor pointed out:
Quote:
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Originally Posted by Planetarion Manual FAQ
7. I have family members / flatmates playing from my computer or a computer on a home network, what should i do?
You should email us at [email protected] , informing us. This way an exception can be added beside the relevent planet(s) in the database for multihunters to take into account in any investigation. You should include your co-ordinates, user ID and Email address to help us add an exception to your planets as soon as possible. You must also avoid interaction between the accounts as much as possible. If the accounts interact too much, not even an exception will stop them being closed.
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