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Re: With Marv gone
To me the Head of Support Team role is one of the hardest and also most boring jobs their is.
It involves the following:
1) Managing the support team, making sure they know how to answer questions, know the answers to questions. This also covers recruiting new people to the support team, removing people from the support team.
2) Updating the manual with all the changes in the game from round to round
3) Investigating new ways to offer support etc.
There are loads more things but thoose are the main ones. Given the size of the support team #1 actually takes up most of the Head of Support's time, meaning that items 2,3 and any other duties are often delegated down.
While of course any member of PATeam does have SOME input into development we all have our own jobs that do take up most of our time. Hence I believe that someone along the lines of Idler would be much better suited for a full time development role than Head of Support.
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